FAQs for Clients
Welcome to our FAQs page, where we’ve answered the most common questions our clients ask. From managing your security team to resolving issues or addressing concerns, we’re here to provide clear and straightforward guidance. If you don’t find the information you need, our team is just a message away and happy to assist!
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You can request them by emailing info@nnsecurity.uk
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Any additional staff provided beyond your requested number is complimentary. However, they may be reallocated to another location during their shift if required. Should you wish to retain extra personnel after a reallocation request, their shift will become chargeable.
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In the unlikely event this occurs, please contact us immediately by phone at +44 (0) 203 4886607
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If you have feedback or a complaint, please send the details in writing to our Head Office or via email at info@nnsecurity.uk. Our Operations Director will get in touch with you to address the matter.
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Our Accounts team is available during office hours to assist you. You can reach them by phone or email at info@nnsecurity.uk
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We provide security services across London, Oxford, Cambridge, and surrounding areas.
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Yes, we provide flexible security solutions for both one-off events and temporary contracts.
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Yes, body cameras are available upon request based on your specific security requirements.
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We recommend booking at least 7 days in advance. However, we strive to accommodate last-minute requests whenever possible.
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Cancellations require at least 24 hours' notice. For cancellations made with less than 24 hours’ notice, a fee equivalent to 5 hours of service will apply.
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